This page covers common support topics for BabyNote users and App Store review.
Common Support Topics
- Apple or Google sign-in does not complete.
- A baby profile, profile photo, record, or diary entry is not syncing as expected.
- An invited caregiver cannot open or accept a family sharing link.
- You want to request account deletion or ask about a deletion request status.
- You need help understanding hidden baby profile recovery.
Before Contacting Support
- Check that you are signed in with the same Apple or Google account used before.
- Check your network connection and try reopening the app.
- If a caregiver invite link expired, ask the inviter to create a new link.
- For account deletion, submit the request from Profile settings in the app when possible.
Contact Support
Email us at [email protected] for app support, account deletion questions, privacy questions, or App Store review inquiries.
Please include the sign-in provider you used, the approximate time the issue happened, and a short description of what you expected to happen.
Account Deletion
Account deletion requests are submitted from Profile settings in the app. After submission, the app signs you out and records a pending deletion request for authorized processing.
See Account Deletion for details.
Privacy and Terms
Read the Privacy Policy and Terms of Use for information about data handling and service rules.